Privacy Policy

Likha Bakehouse, operated by Andrea Margot Purificacion Robledo, respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, contact us or otherwise interact with Likha Bakehouse.

1. Information We Collect

Depending on how you interact with us, we may collect:

• your name

• email address

• phone number

• order and purchase details

• pickup information

• billing and transaction information

• information you provide when contacting us

• dietary or allergen information you voluntarily provide

• information provided when subscribing to our mailing list

• website usage and technical information, such as IP address, browser type, device information and website activity.

We aim to collect only information that is reasonably necessary to operate Likha Bakehouse and provide our products and services.

2. How We Collect Your Information

We may collect personal information when you:

• place an order through our website

• contact us by email, phone or message

• subscribe to our mailing list

• complete a website form

• communicate with us about an existing order

• interact with our website

• make a payment or communicate with us about a purchase.

Where practical, we collect information directly from you.

3. How We Use Your Information

We may use your personal information to:

• process and fulfil your orders

• process payments and refunds

• communicate with you about your order

• arrange and communicate about pickup

• send order confirmations and pickup reminders

• respond to enquiries

• provide customer support

• manage cancellations, amendments and product issues

• maintain business and transaction records

• improve our website, products and customer experience

• send marketing communications where permitted

• protect our business against fraud, misuse or security risks

• comply with applicable legal, accounting and regulatory requirements.

We do not sell or rent your personal information to other businesses for their own marketing purposes.

4. Payments

Payments made through our website are processed using Squarespace Payments, Squarespace's integrated payment solution.

Squarespace Payments may use third-party service providers, including Stripe for payment processing and Sift for fraud monitoring and detection. These providers may receive and process information necessary to complete and protect your transaction in accordance with their respective privacy policies.

Likha Bakehouse does not intentionally store your complete credit or debit card details on our own systems.

5. Email & Customer Messages

We may use your email address or phone number to communicate with you about your order, including:

• order confirmations

• payment or invoice information

• pickup reminders

• collection-related messages

• responses to enquiries

• information relating to your order.

Pickup reminders and other direct customer communications may be sent using the messaging application available on our business phone, including Apple's Messages/iMessage service when using an iPhone.

These communications are transactional or service-related and are separate from promotional marketing communications.

6. Marketing Communications

If you choose to subscribe to Likha Bakehouse marketing communications, we may use your name and email address to send information about:

• new products

• seasonal releases

• special offers

• upcoming collections

• Likha Bakehouse news.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the email or by contacting us.

We will not use your personal information for unrelated marketing purposes without appropriate consent or otherwise as permitted by law.

Commercial electronic marketing may be subject to Australian requirements, including the Spam Act 2003.

7. Website, Cookies & Analytics

Our website is operated through Squarespace.

Squarespace and services connected to our website may use cookies and similar technologies necessary to operate the website, process orders, maintain functionality and understand website usage.

We may use analytics provided through Squarespace and Google services associated with our Google Workspace to understand website activity and improve our website and customer experience.

This may involve the collection of technical information such as your IP address, browser type, device information and interactions with our website.

We do not currently use separate third-party advertising or tracking platforms beyond the analytics and services associated with Squarespace and our Google Workspace environment.

If we introduce additional analytics, advertising or tracking services in the future, we will review and update this Privacy Policy where appropriate.

8. Third-Party Services

To operate Likha Bakehouse, we may use trusted third-party services, including:

• Squarespace — website hosting, ecommerce, order management and website functionality

• Squarespace Payments — payment processing

• Stripe and Sift — payment processing and fraud detection services used by Squarespace Payments

• Google Workspace — business email, document management and related business services

• Apple Messages/iMessage — customer communications where messages are sent from our iPhone

• other services integrated into Squarespace or Google Workspace where necessary to operate our business.

These providers may process personal information as part of providing their services.

Their handling of personal information is also subject to their own privacy policies and terms.

9. Overseas Disclosure

Some third-party services we use may store or process personal information outside Australia.

This may include information processed through Squarespace, Squarespace Payments and its service providers, Google Workspace, Apple services and other cloud-based services we may use to operate our business.

As a result, your personal information may be disclosed to or accessed from countries outside Australia.

Where applicable, we take reasonable steps to ensure that personal information disclosed overseas is handled appropriately.

Where the Australian Privacy Principles apply, APP 1 requires a privacy policy to address whether personal information is likely to be disclosed to overseas recipients and, where practicable, the countries involved.

10. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes using reputable online service providers, appropriate account security and limiting access to personal information to those who need it for legitimate business purposes.

However, no electronic storage or online transmission system can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• fulfilling and managing orders

• maintaining business and financial records

• responding to enquiries

• resolving disputes

• meeting legal, accounting or regulatory requirements.

When information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to securely delete or de-identify it.

12. Access & Correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

Where applicable, we will respond to reasonable requests in accordance with the Australian Privacy Principles.

The OAIC's APP 1 guidance specifically recommends that a privacy policy explain how an individual can request access to and correction of their personal information and provide appropriate contact details.

13. Privacy Complaints

If you believe that we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

Please provide as much relevant information as possible so that we can properly assess the matter.

Where the Privacy Act applies to the relevant activity, you may also be able to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

14. Children's Privacy

Our website and products are not specifically directed towards children.

We do not knowingly collect personal information from children for marketing purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable laws.

The latest version will always be published on our website with the updated date shown at the top.

16. Contact Us

If you have a question about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy enquiry or complaint, please contact us:

Likha Bakehouse
ABN: 51 710 129 824
Entity: Andrea Margot Purificacion Robledo, Individual/Sole Trader
Location: Flagstone, Queensland, Australia

Phone: 0410 202 089
Email:hello@likhabakehouse.com.au
Website:likhabakehouse.com.au